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Innovation is thriving in the world of physical operations - you just need to know where to look This article is sponsored by: Samsara partner logo © Samsara

Innovation is about more than technology. From VR simulations in utilities engineering, to teleoperated trucks - Philip van der Wilt shares the underlying themes running through transformations in the services sector.

Businessman using VR © Erikona - Canva

Video discussion - how the rapid evolution of digital technology and AI is changing the customer experience This article is sponsored by: Zendesk logo transparent 250x150px

In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX strategies.

Screenshot of Zendesk discussion with Matthias Goehler of Zendesk and Phil Wainewright on CX and AI © Zendesk -

How can businesses capitalize on the AI gold rush without compromising sustainability goals? This article is sponsored by: Pure Storage Logo

The total amount of digital data created globally is only set to rise due to the surge in AI-generated data. Patrick Smith of Pure Storage asks how businesses can maximize storing all that data in a financially and environmentally sustainable way. 

Environmental AI technology concept. Sustainable development goals. SDGs. © metamorworks -
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